What to expect when changing agent to Primis.

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A Seamless Transition with Primis... 

The prospect of transitioning to a new managing agent may appear challenging, yet our experience has taught us that the key lies in meticulous planning and the allocation of ample resources to ensure a seamless handover. 

When you make the decision to partner with Primis, rest assured that we will endeavour to ensure a smooth and meticulously planned transition through the following comprehensive process:

• Appointment of a Leadership Figure: To initiate the transition, we designate a senior member or director within our organisation to spearhead the seamless transfer between managing agents. This individual will conduct a thorough assessment of the existing property requirements.

• Handover Checklist Development: Collaboratively, we develop a comprehensive handover checklist while consulting with the outgoing agent. This checklist establishes a well-defined timeline of actions, ensuring that you are continuously informed of our progress, both prior to and after the commencement date of the transition.

• Introduction of Your Property Manager: Our property manager will be introduced to you, backed by an array of resources specifically allocated to address any historical concerns promptly and effectively.

• Resident Engagement: Residents will receive an introduction letter, explaining the handover process and the services provided. They will also have access to our online portal, which serves as an instant communication platform for all things block management, while keeping them updated on what’s happening in their building.

• Resident Meetings: In cases where deemed necessary, we arrange for in-person or virtual resident meetings through video conference calls. During these sessions, we provide insights into our tender process, offer a glimpse into our history and actively ask for the feedback and perspectives of residents.

At Primis, we pride ourselves on our services and are committed to excellence.